The Heat and Air Guy
12 NE 9th St, Newcastle, OK 73065, USAAbout The Heat and Air Guy
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12 NE 9th St, Newcastle, OK 73065, USA
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Chris with The Heat and AC Guy was fantastic! 100% recommend! Prompt, efficient, professional, kind, highly recommended (by my dad!) and extremely reasonably priced for services rendered. My experience: 1) I called (Jessica ANSWERED the phone) and I made a next-day appointment (day after 111 degree weather) and I was contacted within hours of scheduling the original appointment and was bumped up to same day service (by Becky) both were professional knowledgeable and sweet). 2) Chris arrived, diagnosed the issue, and gave multiple options for moving forward at different product/service/price-point options, excellently explained in an easy to understand manner. 3) He cleaned the AC unit. 4) I did not feel pushed/oversold to make any rash decisions. 5) I obtained a yearly maintenance package w/ a spring and fall heating and AC cleaning and servicing rather than charged the service call fee (waived with package); and the package includes anytime service at regular pricing rather than nights and holidays for services additional to the spring/fall appointments. 6) Chris made me feel confident with my decision moving forward, and although we need to order a part he made sure that the AC unit will perform well and without issue until we can correct the problem (to be completed within a week - due to ordering). 7) I am confident in the work to come due to my experience.
We recommend The Heat and Air Guy every chance we get. They are always polite, professional, and on time and respond quickly when called. They have serviced our heat and air for maintenance as well as fixed issues we’ve had with both systems. We have had a few different people on staff out and have been pleased with every encounter.
Our AC quit working in the morning and called The Heat and Air Guy around noon. Trey was at our house by 3pm and had our AC fixed by 3:45. Office staff was super friendly on the phone and Trey the technician was very knowledgeable and friendly as well! Definitely recommend them for quick, cost efficient work!
Absolutely would not recommend ! Did not complete repairs as stated - had to have multiple call backs- with no resolution . Ended up hiring another company who explained to us - we where done wrong ! Gave the Owner Chris every opportunity to make it right. Unfortunately not a man of honoring his “100% satisfaction guaranteed “ from his website . . Seriously Disappointed.. My husband is 100% disabled veteran and felt seriously taken advantage of . Long story short - He will rip you off . Again, we gave this business every opportunity to be fair . Heat and Air Guy 😡
Our tech was quick and explained everything easily to me! Less than an hour here and he had my AC working again! In this 100 degree weather I am so grateful. Thank you SO much Heat and Air Guy! Highly recommend them!