Had them come out today to clean AC units, routine service. I wasnt home so wasnt able to see the service till I got back (family member let them in and out). But.... the AC unit was barely cleaned. Looks like they tried to clean it without removing the sides, maybe just spraying through the vent slots, and basically missed most of the back side. Called and have not got a response yet. Will update if they make it right, but otherwise, expect subpar service if you are not watching them. See photos, notice the debris on the outside of the side wall, going in the direction they tried to spray it. Other picture is looking up through the vents. UPDATE: Young man came back out, did a great job, was friendly and wanted to make it right. Appreciate the follow up. Unit shines now.
Karl,with A-Better Heat and Air, just came to our house. He had to climb up to the very top of our attic on a awful ladder. He was extremely nice and professional. I'm sure it was so hot but he did not complain. He took care of our problem in less than ten minutes. Also, he actually came on the day and time he was scheduled which is so uncommon in today's time. I definitely will use this company again when I need air conditioning or heating services. Very pleased.
Very pleased with the service guys that installed our new Carrier AC/Heat system. They took their time to make sure it was done properly and left the place cleaner than what it was before they started. We couldn’t be happier! Thank you - Kelly, Tyler, Jake, James, and Mark! We appreciate you guys!!
Great company with very skilled and professional employees. Everyone who was involved with our installation was pleasant and top notch. I cannot recommend this company enough!! Outstanding work!!
I waited a few months before writing this review. I called A-Better to get a quote for a new system. Mark promptly came out and gave a price on a unit that was more efficient and lower in price than other quotes from Carrier dealers. Also, they had it in stock so there was no waiting period for install. During his visit, I had a surging power dip and he suggested a protector since this is what killed my 18yo condenser. Hayden and Kelly came out to do the install. Professional, friendly and very knowledgeable installers. Granted, the install took most of the day, but it was due to the power supply not up to code and this being a down-flow unit installed in a tight closet. Before it was over, 2 more installers showed up after their assignments to help finish the job. Even Mark came by to see the progress of installation later in the day. Also, they did not charge extra for additional wiring and a disconnect to bring the power supply up to code. I paid exactly what they quoted. Bottom line, I won't use anybody else for my maintenance or new equipment needs as A-Better has shown me what a highly competent company they are!
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